We have noticed an increase in the number of tech support phone scams in the area and would like to warn you not to accept any phone calls from people purporting to be from Microsoft.
In fact last week one of our technicians, Kenneth, was at a customer’s business and they received a call from someone claiming to be from Microsoft who stated that their server was under attack and they needed immediate access to the server. One of their employees rushed in and announced that everyone had to log out from the server as they needed to give “microsoft” access to the server.
Fortunately Kenneth took the call and confirmed that it was a scam and the person hung up.
This was a real case scenario in which a customer was willing to give a scam artist access to their server and all of their data.
Even end-users have been subjected to fake phone calls and have had cases of customer’s giving remote access to a cyber criminal
According to Microsoft these are some of the organizations cybercriminals clam to be from
· Windows Helpdesk
· Windows Service Center
· Microsoft Tech Support
· Microsoft Support
· Windows Technical Department Support Group
· Microsoft Research and Development Team (Microsoft R & D Team)
They also ask that your should report phone scams
· Help Microsoft stop cybercriminals by reporting information about your phone scam.
· In the United States, use the FTC Complaint Assistant form.
Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you’re using.
Once they’ve gained your trust, they might ask for your user name and password or ask you to go to a legitimate website (such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable.
Do not trust unsolicited calls. Do not provide any personal information.
Contact Impress Computers on 281-647-9977 if you have any queries