Impress Computers is able to offer remote support along with on-site support. This option is available to save fees pertaining to ONSITE VISITS.
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How It Works:
- While you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique access code. You will then enter your name, account number, and access code, select the server for your session, and click the Launch Remote Support button to initiate the screen-sharing session.
- You are prompted to download a small virus-free plug-in.
- With your permission, your support representative can view your screen and share control of your mouse and keyboard.
PLEASE CALL US ON 281-647-9977 BEFORE YOU LAUNCH THE REMOTE SUPPORT SO THAT WE CAN ENSURE THAT A TECHNICIAN IS AVAILABLE FOR YOU