Danaja Jones
MSP Technican
Innovative IT professional, distinguished by exceptional troubleshooting skills and a dedication to customer satisfaction.
Proficient in delivering comprehensive network and software support, while adept at crafting and deploying effective technical strategies.
Specialized in optimizing system performance and enhancing security measures to elevate the user experience.
Committed to surpassing client expectations through a thorough resolution of all service tickets. Excelling in sustaining constructive communication under pressure, I am poised to blend profound technical expertise with engaging interpersonal skills to offer outstanding technical service
EDUCATION & TRAINING
Computer Systems Administrator – Cloud Technologies | Knowledgebank Computer Training School – Houston, TX |
39 Unit Information Management Course Completion | Community College of the Air Force – Montgomery, AL | Computer User Support Specialist (CUSS) Program | ACI Learning – Dallas, TX
Bachelor of Arts: Criminal Justice | SUNY Buffalo State College – Buffalo, NY
CERTIFICATIONS
CompTIA A CompTIA Network+
CompTIA Security +
Leading SAFe® 6.0 Training with SAFe Agile Certification