Danaja Jones
MSP Technican
Danaja is an innovative IT professional recognized for exceptional troubleshooting abilities and an unwavering dedication to customer satisfaction. With a strong foundation in network and software support, Danaja excels at developing and implementing technical strategies that optimize system performance and bolster security measures to enhance the user experience.
Adept at resolving service tickets thoroughly and efficiently, Danaja consistently exceeds client expectations while maintaining effective communication, even under pressure. This combination of technical expertise and interpersonal skills ensures outstanding technical service tailored to meet the unique needs of each client.
Education & Training
- Computer Systems Administrator – Cloud Technologies, Knowledgebank Computer Training School – Houston, TX
- 39 Unit Information Management Course Completion, Community College of the Air Force – Montgomery, AL
- Computer User Support Specialist (CUSS) Program, ACI Learning – Dallas, TX
- Bachelor of Arts: Criminal Justice, SUNY Buffalo State College – Buffalo, NY
Certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Leading SAFe® 6.0 Training with SAFe Agile Certification
Danaja’s commitment to delivering innovative IT solutions, combined with a results-driven approach and a passion for exceeding expectations, makes them an invaluable asset to the Impress Computers team.