Darleen Mitchel
IT Service Desk Dispatcher and Coordinator

Darleen joined the Impress Team as a IT Service Desk Dispatcher and Coordinator. Darleen has 20 experience in the IT Industry as a Senior Support Tech, Client Systems Tech and a Senior Client Systems Analyst.

She brings a wealth of knowledge and experience to the team. Darleen is an organized, resourceful, and empathetic leader who has come on-board to ensure a smooth new customer onboarding process as well as efficient handling of tickets and improved response al tickets submitted by customers, along with improved communication between the customers and the technicians