Well the bad guys are at it again… falsely claiming to be from “Microsoft Support” or “HP Support”and gaining access to peoples computers. These guys are really good at imitating legit companies that end users are getting fooled into shelling out money and then granting the scammers into their computers.
By the time we get the computers, the os is corrupt, there are tons of infections and the customer’s identity has been compromised.
The biggest thing to be aware of is to be ultra cautious of allowing anyone into your computer unless you really know them
Impress Computers does offer Remote Support.
The big difference is that you can come in to the store and speak to the same guys that were supporting you. You are also backed by a company that has been in the Katy/Houston Area for over 16 years with hundred of 5 star reviews.
So before you allow the next person in to your computer. STOP. THINK. And if you are still not sure, give Impress Computers a call on 281-647-9977 and we will give you free advice on whether it is legit or not.
Microsoft also published this on their website
Scammers may call you directly on your phone and pretend to be representatives of a software company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They can then ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can misrepresent normal system output as signs of problems.
Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. They can also put your browser on full screen and display pop-up messages that won’t go away, essentially locking your browser. These fake error messages aim to trick you into calling an indicated technical support hotline.
Microsoft error and warning messages never include phone numbers.
When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.
What to do if a tech support scammer already has your info
- Uninstall applications that scammers have asked you to install. If you have given scammers access, consider resetting your device. To learn how, see Recovery options in Windows 10.
Performing serious recovery methods like resetting your device can be a bit time-consuming, but this may be your best option in some situations—for example, if fake error codes and messages pop up continually, all but preventing you from using your device.
- Run a full scan with Windows Security to remove any malware. Apply all security updates as soon as they are available. To access Windows Security, type “windows security” in the search box on the taskbar.
- Change your passwords.
- Call your credit card provider to contest the charges if you have already paid.
- Monitor logon activity. Use Windows Defender Firewall to block traffic to services that you would not normally access. For more information, see Firewall and network protection.
Reporting tech support scams
Help Microsoft stop scammers, whether they claim to be from Microsoft or from another tech company, by reporting tech support scams:
To report an unsafe website directly to Microsoft, fill out a Report an unsafe site form. You can also report unsafe websites in Microsoft Edge by selecting Settings and More > Help and Feedback > Send feedback when you encounter something suspicious.
For urgent situations, use one of the following options: