Why Work With Us

The Top 10 Reasons Why You’ll Want To Work With Impress Computers For Your IT Projects And Support:

1. Rapid Response and We Answer Our Phones LIVE . Response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
   
2. Here at Impress We Keep Inventory on Hand In Our Warehouse. Most IT Firms do not carry inventory, meaning that you have wait days to get spare parts or replacement computers. By carrying all parts, computers, laptops and servers in-stock we are able to get you up and running in hours, not days.
3. You’ll Get A Professional LOCAL Team, Not A “One-Man Band” Or Outsourced Help Desk Based In Another Country. We CAREFULLY select, train and hire top-level professionals who are local to us and who know you and your company. That way you know exactly who’s getting access to your network and data. We also have a deep “bench” of experts you can rely on to deliver efficient, accurate recommendations and fast fixes to any problem you encounter, any need you have.
4. Cyber Security with 24/7 Support. In today’s environment it is essential to have a good Cyber Security Defense System. At Impress we implement a multi-layered defense system that consists of Zero Trust and a 24/7 SOC with End Point Detection and Remediation, so that we are ready to defend your network on a 24/7 basis. In addition to our team of technicians that are monitoring your system during the day, we also have a night shift that monitors and maintains your network at night. This allows us to perform server maintenance, do updates and check your defense systems during after hours.
5. Family Orientated Business. We treat our staff as family and we offer the same service to our customers. Once you become a customer you will be part of our extended family.
6. Industry Knowledge. Our Tech’s are well positioned with our knowledge of the Engineering, Manufacturing and Construction Industry, Saving you Time, Money and Energy. We work with your ERP and CAD Software vendors, so that you can concentrate on your business
7. Conveniently Located. All of our Tech’s are conveniently located in the West Houston / Katy Area, and since out business is situated just south of the i-10 we can normally get to your office with 15- 20 minutes if you need an on-site visit. 
8. We Guarantee to listen and Understand Your Needs. Our Team understands the importance of listening and finding out what your needs are so that we can tailor make your IT Support in a Personal and Professional Manner
9. Dependable. Impress Computers has been offering IT Support to the Houston and Katy Area for over 20 years and one of the reasons why our customers continue to use us is our reliable and dependable support
10. Responsiveness and Follow Through. Our customers simply love our rapid response and follow through on every project. Ensuring that everything runs smoothly and efficiently