Impress Computers proudly supports mission-critical businesses across Houston — from construction job sites to manufacturing floors and engineering offices. Here are answers to the most common questions we hear from clients like you.
🧩 General Service Inquiries
What industries do you specialize in?
We specialize in manufacturing IT support, construction IT support, and engineering IT support in the Houston area. We understand your workflows, tools, and what’s at stake when systems go down.
What are your average response times?
We guarantee a 15-minute response time during business hours and provide 24/7 monitoring. Most support requests are resolved in under an hour.
What’s included in your Managed IT Services plan?
Everything you need to stay operational: help desk, onsite and remote support, proactive monitoring, data backup and disaster recovery, cybersecurity protection, and strategic IT planning.
Do you support remote job sites or factory floors?
Absolutely. We configure secure Wi-Fi and VPNs for construction job sites, warehouses, and shop floors. We also support mobile crews and on-site industrial equipment.
How do you support growth or site expansion?
Whether you’re opening a new facility or upgrading your network, we deliver scalable IT infrastructure and project planning services for smooth expansion.
⚒️ Technical Issues
Our AutoCAD or 3D software keeps crashing. Can you fix this?
Yes, we support tools like AutoCAD, Revit, and SolidWorks. We optimize your workstations and ensure high-availability file storage for design-heavy workloads.
Our job-site internet drops frequently — can you stabilize it?
Yes. We design rugged IT setups for job sites with LTE/5G backup and secure VPN tunnels for remote access to blueprints and project data.
Our plant has intermittent Wi-Fi dead zones. Can you fix that?
Definitely. We use industrial-grade mesh Wi-Fi and heatmapping tools to ensure seamless connectivity across the entire plant.
Some machines run on legacy systems. Can you modernize them safely?
We work with legacy PLCs and hybrid environments, helping you modernize without disrupting production or operational technology.
🔐 Cybersecurity & Compliance
How do you protect against ransomware?
We implement multi-layered ransomware defense: endpoint detection, firewall segmentation, isolated backups, and incident response playbooks.
We have compliance requirements like CMMC or ISO 27001 — can you help?
Yes. We help manufacturing and engineering firms meet compliance frameworks such as CMMC, NIST, HIPAA, and ISO with policy design, training, and ongoing monitoring.
What are the biggest IT risks for construction and manufacturing today?
Common risks include job site device loss, supply chain attacks, IoT vulnerabilities, and poor backup hygiene. We proactively address these before they impact your operations.
What if we’ve already had a breach? Can you help us recover?
Yes. Our cybersecurity team provides breach response, forensics, and full remediation. We then harden your environment to prevent future attacks.
