Top 5 IT Support Questions Houston Business Owners Ask (And How to Solve Them)
As a Houston business owner, staying ahead of technology problems is essential — but it’s not always clear where to begin. At Impress Computers, we’ve supported construction, manufacturing, and professional services firms for over 20 years. In that time, we’ve heard just about every IT concern you can imagine.
Here are the top 5 questions we get from local businesses — and how you can solve them quickly.
1. How Fast Can You Respond When We Have an IT Problem?
📍 Answer: At Impress Computers, our helpdesk is available 24/7, and we respond to most critical issues within 15 minutes. Our technicians are local to the Houston/Katy area — no call centers, no delays.
Whether it’s a downed server or a forgotten password, our goal is rapid resolution to avoid business downtime.
2. Can You Help with Cybersecurity and Compliance?
📍 Answer: Yes — we specialize in cybersecurity solutions for businesses that must meet NIST 800-171, CMMC, HIPAA, and PCI compliance. We provide:
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Endpoint Detection and Response (EDR)
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24/7 SOC monitoring
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Dark Web monitoring
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Microsoft 365 security hardening
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Advanced phishing simulation and email protection
3. Do You Offer Support for Construction and Manufacturing Software?
📍 Answer: Absolutely. We work with Texas-based construction and manufacturing firms and support software like:
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Sage
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QuickBooks Desktop & Enterprise
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Autodesk / AutoCAD
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Bluebeam
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SolidWorks
We understand how industry-specific software impacts your workflow, and we tailor our support accordingly.
4. What Happens if Our Server Crashes or We Get Ransomware?
📍 Answer: We implement Datto-based local and cloud backups with instant virtualization capabilities — meaning your server can spin up from the backup device within minutes.
We also offer redundant disaster recovery strategies, with options for up to 7-year data retention, so you’re covered for audits and emergencies.
5. What’s the Difference Between Remote and Onsite Support?
📍 Answer: We offer three MSP support tiers:
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Platinum: Remote + Onsite support, 24/7 helpdesk, and full cybersecurity.
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Remote Only: Everything except onsite visits.
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Basic: Pay-as-you-go, with optional add-ons.
Need hands-on help? We’ll be onsite. Just need us to log in and fix something fast? We’ve got that too.
✅ Why Choose Impress Computers?
We’re not a faceless national provider. We’re local, responsive, and proactive. From day-to-day support to long-term strategy, we help Houston businesses protect what matters most — your people, your data, and your uptime.
Ready to talk?
📞 Call us 281-647-9977 or visit www.impresscomputers.com to schedule your free IT consultation.
