How to create a ticket.

🛠️ How to Create a Support Ticket

When you need technical assistance, creating a support ticket is the fastest and most efficient way to get help from our team. Submitting a detailed ticket ensures our technicians have the information they need to begin troubleshooting right away — minimizing downtime and getting you back on track faster.

✅ What to Include in Your Ticket

Please keep your message clear and concise, and include as many of the following details as possible:

📌 Subject Line:

• A brief description of the issue (e.g., “Cannot connect to printer” or “Outlook not syncing”)

📝 Email Body:

• Your full name and company name

• Your contact phone number

• A detailed description of the problem

• When the issue started

• The best way to contact you (email/phone)

• A preferred time for remote access to your computer

• Any additional info (e.g., recent software changes or error messages)

🔹 Note: Please submit one ticket per issue to help us resolve each problem efficiently.

📧 Where to Send Your Ticket

You can send your support request by clicking the email link below. This will go directly to our technician’s inbox:

📩 TICKET@Impresscomputers.com