Most law firms don’t switch IT providers because of price — they switch because of poor service, security concerns, and a lack of understanding. When your technology fails, it’s not just frustrating — it puts your clients, your reputation, and your compliance at risk.
At Impress Computers, we specialize in IT support for Houston law firms. Here’s what we’ve seen go wrong — and how to avoid it.
1. Generic IT Providers Don’t Understand Legal Needs
The average IT provider treats a law firm like any other small business. But legal practices have:
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Strict confidentiality and ethical obligations
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Industry-specific software like Clio, PracticePanther, or Time Matters
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Data retention and e-discovery requirements
Bottom line? If your IT company doesn’t speak your language, you’re already at risk.
2. Slow Response Times Cost Billable Hours
Every minute your attorneys wait on a help desk ticket is a minute you lose in billable time. Many firms come to us after dealing with:
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Support that takes hours (or days) to respond
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“Ticket black holes” with no follow-up
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IT issues recurring again and again
Look for: A provider who guarantees fast response times and resolves most issues on the first call.
3. Security Isn’t Just an IT Problem — It’s a Legal One
Cyberattacks on law firms are on the rise. Why? Because legal practices hold sensitive data and often lack enterprise-grade protection.
You’re not just protecting data — you’re safeguarding client confidentiality, trust, and bar compliance.
Choose an IT partner who prioritizes legal-grade security.
What to Look for in a Legal IT Partner
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Experience supporting law firms in Texas
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Understanding of legal workflows, software, and compliance
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Guaranteed response times and 24/7 support
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Proactive cybersecurity and data protection
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Local presence with remote and on-site support
If your current provider isn’t meeting the needs of your legal practice, don’t settle. You deserve technology that empowers your team — not one that gets in the way.
Impress Computers has helped Houston law firms stay secure, responsive, and compliant for over 20 years.
