Managing multiple properties is complex enough. The last thing you need is an unreliable IT provider who doesn’t understand your business. This guide will help you evaluate potential IT partners so you can make an informed, confident decision.
1. Responsiveness That’s Written in Stone Your IT provider should guarantee fast response times in writing. Look for providers who answer every call with a live technician and promise response times under 30 minutes.
What to Expect:
- 15-minute response times guaranteed in writing
- Emergency support available 24/7
- Real-time ticket tracking and updates
2. Property Management Software Expertise Your provider should be familiar with tools like AppFolio, Yardi, and Buildium. They should help integrate these platforms securely and ensure uptime.
What to Expect:
- Direct experience supporting leading property management platforms
- Integration support and troubleshooting
- Performance optimization for cloud-based systems
3. Data Security and Compliance Handling tenant data means dealing with sensitive information. Your IT provider should prioritize security and understand housing regulations, PCI requirements, and data retention laws.
What to Expect:
- Advanced email and file security
- Secure backups and disaster recovery
- Compliance-ready infrastructure
4. Support for Remote and Mobile Staff Your team is often in the field. Your IT should support remote access and mobile-friendly tools.
What to Expect:
- Secure VPN and remote desktop solutions
- Mobile device management
- Real-time syncing across locations
5. Proactive, Not Reactive You need a partner—not a helpdesk that only shows up when something breaks. Choose a provider that proactively monitors and manages your systems.
What to Expect:
- 24/7 system monitoring
- Preventative maintenance
- Quarterly technology reviews
Checklist: Questions to Ask Any IT Provider
- What response time do you guarantee in writing?
- How familiar are you with our property management software?
- How do you ensure our tenant data is secure?
- How do you support remote and mobile users?
- What’s your process for ongoing support and planning?
About Impress Computers At Impress Computers, we know that you want to be a respected business leader who provides your team with the tools they need to succeed. In order to do that, you need a responsive IT partner who understands property management and keeps your team running smoothly. The problem is your current IT provider is unresponsive and doesn’t understand the demands of managing multiple properties, which makes you feel frustrated and overwhelmed trying to manage IT issues on top of everything else. We believe technology should just work so you can focus on growing your business – it’s wrong that you’re stuck dealing with IT issues you’re paying someone else to handle. We understand how frustrating it is when IT systems don’t work and your provider doesn’t respond quickly, which is why we guarantee 15-minute response times and specialize in supporting property management companies across Texas.
Here’s how we do it:
- Schedule a free discovery call so we can understand your properties and priorities
- Get a tailored IT assessment to uncover gaps and risks
- Implement a customized support plan and become your IT partner
So, schedule a discovery call with one of our senior advisors today. And in the meantime, download our free guide: ‘What Property Managers Should Expect From Their IT Provider’.
So you can stop wasting time on IT problems instead of focusing on your properties and team and instead feel confident knowing your IT is handled and your team has the tools they need to succeed.
