Our Clients

Reliable, Transparent, and Always Easy to Work With

What stands out most about Impress is their great customer service mindset. Every IT Support technician we’ve worked with has been easygoing, helpful, and professional.

They’re also refreshingly transparent — especially when it comes to billing. If I ever have a question about a monthly invoice, they explain everything clearly and make sure I’m comfortable with it.

The quality of service is consistently high. They follow through on action items and deliverables without needing to be chased — everything just gets done.

Impress has earned my trust, and I’d gladly recommend them.

Knowledgeable, Reliable, and Got It Done Right.

We needed a new server set up for our VPN Engineering team using SolidWorks. The team installed a backup domain controller, migrated all our SolidWorks data, and remapped the users’ PCs to the new server without a hitch. Everything went smoothly, and I really appreciate all the help.
Definitely a team you can count on.

Grateful for a Smooth, Stress-Free Migration
“I am SO grateful for Johnathan and all the work his team put into our email migration this weekend. He was amazing to work with during the planning phase — responsive, organized, and completely on top of every request, from inbox upgrades and alias changes to making sure new users were set up correctly. Even the little details, like Outlook time zones and email signature formatting, were handled without me needing to follow up. It was such a relief knowing everything was being taken care of. I’d absolutely recommend them to anyone who wants a smooth, stress-free IT project handled right the first time.”

Personal Service That Makes a Real Difference

I really appreciated the personal call from Ryan to explain the results of the investigation into our issue. In today’s digital world, we rely so much on texts and emails that we often miss the value of direct, human interaction. Ryan taking the time to call not only helped avoid any misunderstandings — it made me feel the issue was truly resolved. That level of personal attention means a lot. Thank you!

Responsive, Helpful, and Gets It Fixed

Any time I run into an issue — like recently when I couldn’t print — Josh is always very, very helpful. This time, DCA made some quick server-side changes in PaperCut, and soon after, everything was back up and working, including all our printers. I really appreciate how responsive and effective they are when something goes wrong.

Fast, Thorough, and There When You Need Them — Even After Hours

The biggest benefit we’ve seen with Impress is how incredibly fast they respond. We usually hear back within minutes of submitting a ticket — even after hours or during an emergency.

Their IT Support service is always attentive and thorough. They don’t just fix the issue and move on — they follow up to make sure everything is resolved and running smoothly.

If someone’s unsure about working with them, I’d tell them this: knowing Impress is just a call or ticket away, no matter the time, gives us total peace of mind. Their customer service truly goes above and beyond.

We highly recommend them.

An Entire Team Behind Us — Not Just One Overwhelmed Tech

The biggest benefit has been peace of mind. We’re no longer relying on one person internally to fix IT Support issues — we’ve got a full team at Impress ready to jump in and solve any problem quickly.

Even when we’re submitting multiple tickets a day, the response is always fast. And because everyone’s local, we never run into timezone delays or communication issues like we did with overseas support teams.

Customer service is consistently excellent. Impress makes IT Support feel simple and stress-free.

We couldn’t ask for a better partner.

Real People, Real Service — That’s What Sets Impress Apart

The biggest benefit of working with Impress is the relationships we’ve built with their team. When we call, we get a real person on the line — not a recording or a queue. And when something goes wrong, they follow up and make sure it’s resolved.

Their IT Support response time is impressive, and the personal touch really sets them apart from other IT firms. As someone who can be a pretty demanding customer, I’ve always appreciated how patient, responsive, and professional their team is.

When IT Support issues come up, Impress has key people in place who get things handled quickly and keep the communication flowing. That kind of customer service is rare.

I’d absolutely recommend them.

Fast Response, Real Solutions — Impress Is the Best We’ve Worked With

The biggest benefit of working with Impress is how fast they respond to IT Support requests. Anytime we have an IT Support issue, they’re on it right away.

What really stands out is how well they understand the problems we bring them — and how quickly they get things fixed. No runaround, no confusion — just results.

If you’re considering switching IT Support providers, I can say this with confidence: you won’t regret moving to Impress. We’ve worked with several IT Support companies over the years, and they’ve been the best by far.

Highly recommended.

Fast, Professional Support That Gives Me Total Peace of Mind

Impress is incredibly responsive. Every time we’ve needed IT Support help, someone has shown up the same day — sometimes within just a couple of hours. That kind of reliability is rare.

Their IT Support team is professional, knowledgeable, and easy to work with. Before Impress, I was always worried about how long an IT Supportissue would take to get fixed. That stress is completely gone now.

Honestly, you can’t afford not to have Impress as your IT Support company. They’ve earned my trust 100%.

I’m grateful for their support and highly recommend them.

Custom-Built IT and Reliable Backups Give Us Confidence in Our Data Security

One of the biggest benefits we’ve seen is having a solid, well-maintained server and frequent backups — both local and cloud. We know our data is protected, and that peace of mind is huge in today’s world.

What really sets Impress apart is that they don’t offer a one-size-fits-all service. Everything is tailored to our business and built around what we actually need, not just some generic setup.

If someone’s on the fence, I’d remind them how important data protection and privacy are in today’s environment. You can’t afford to cut corners on IT  Support, Cyber Security and Backups— and with Impress, you won’t have to.

I’d absolutely recommend them.

They listen to and understand our IT needs and provide quick responses at an affordable rate.

Impress really listened to and understood our IT needs and their responsiveness is excellent!

We also appreciate that they have a personal feel. Nothing is automated nor do you feel like you are simply part of a “corporate process”. Their technicians are knowledgeable and always strive towards great support.

They are personable – and economical – to work with. Impress imparts the sense that resolving their client IT issue is very important to them.  I really appreciate being able to speak with their client support rep who is assigned to our agency.

Proactive Support and No Surprises — Just Peace of Mind

The biggest benefit of working with Impress has been the peace of mind. Knowing our systems are proactively monitored and maintained means we can focus on growing the business without stressing over downtime or Cyber Security issues.

They also make equipment replacements quick and painless. Everything is well-planned, there’s minimal disruption, and we’re never hit with unexpected surprises.

If you’re considering working with them, I’d say go for it — you won’t regret it. It’s rare to find an IT Support partner that not only knows their stuff but genuinely cares. They take the time to understand your business and tailor solutions that support your goals.

We highly recommend them.

IT Isn’t My Thing — That’s Why I Trust Impress

Tech Support really isn’t my strong suit, so having a team of experts I can rely on makes a huge difference. Anytime we run into an issue, I know I can call Impress and they’ll handle it.

They’re actually the only IT Support firm I’ve worked with — and I’ve been very happy with the level of support we’ve received. It’s one less thing I have to worry about, and that peace of mind is worth a lot.

I’d definitely recommend them.

We Don’t Worry About Cybersecurity Anymore — Impress Has Us Covered

The biggest benefit we’ve seen since partnering with Impress is the confidence we now have in our Cyber Security. With so many cyber threats out there, it’s a relief to know that our systems are protected and someone’s always watching our back. We don’t have to stress about IT Support, Security and Backups anymore — Impress takes care of it.

What sets them apart is how responsive they are, and the fact that they’re right here in Houston. Having a local IT Support team we can count on makes all the difference.

If someone’s unsure about working with them, I’d say go for it. Impress is proactive, responsive, and professional. They do what they say they’re going to do — and they do it well.

We highly recommend them.

Professional. Consistent. Disciplined.

Impress Computers provides our firm with the comfort of knowing that our IT needs are consistently assessed and monitored by seasoned and committed technology professionals; a fact that allows my staff and I to focus our work and keep attention where is should always be – on our clients.

Impress Computers provides our firm with a disciplined and consistent outsourced IT department. Not only is this an exceptionally cost-effective approach to addressing the firm’s IT needs but it also gives our staff comfort in the knowledge that our systems are being updated and maintained on a regular basis. When those unexpected technological problems arise, we have a consistent point of contact.

This support is backed by a team of professionals committed to the priority we would demand of an internal IT department. This level of IT oversight comes from Impress Computers’ managed IT solution; a solution which provides on-going remote monitoring of our firm’s systems as well as regular quarterly office visits to assess and provide preventative updates and maintenance to our systems.

Impress Computers has filled that need for our firm in a professional, consistent and disciplined manner, and most importantly it has done so at an exceptional value to our company and ultimately to our clients.

Give them a call, you won’t be disappointed.

Feels Like Having an In-House IT Team — Without the Overhead

Since working with Impress, we haven’t had a single virus or Cyber Security breach — and that peace of mind is priceless. Anytime we have an issue, big or small, they respond quickly and take it seriously.

It honestly feels like we have our own in-house IT Support department, but without the cost or hassle of managing one. They’re reliable, responsive, and keep our systems running smoothly and securely.

I’d absolutely recommend them.

Helpful People Who Handle Our Tech So We Don’t Have To

With so many different software programs to manage, it’s been a huge relief knowing we can trust Impress to jump in and fix IT Support issues quickly. Their team handles it so we don’t have to stress about it.

Honestly, I’ve never used another IT Support company — and I’ve never felt the need to. The people at Impress make all the difference. They’re always helpful, always responsive, and just easy to work with.

I absolutely recommend them.

They Catch Problems Before We Even Know About Them — Day or Night

The 24/7 monitoring has been a huge benefit for us. There have been several times where Impress detected issues with our network after hours and took care of them before we even knew something was wrong. That kind of around-the-clock support gives us serious peace of mind.

What sets them apart from other IT Support firms we’ve worked with is their responsiveness. Whenever we put in a request, we get fast replies and consistent updates — we never feel left in the dark.

And honestly, having a local IT Support team that can jump in both remotely and onsite when needed is a big deal. Some problems just need someone physically there, and Impress is always ready to show up when it counts.

I’d definitely recommend them.

Fast Responses, Clear Communication, and Real Peace of Mind

Since moving to Impress Computers, the biggest benefit has been knowing we have a whole team of IT Support experts behind us — not just one overworked tech. Issues get handled quickly, communication is clear, and we don’t have to worry about things slipping through the cracks. We also appreciate being able to work with bilingual professionals who can talk with our team in their preferred language — it makes a real difference.

Compared to other IT Support firms we’ve worked with, Impress is proactive. They don’t wait for things to break. They keep us in the loop, solve problems before we even know they exist, and truly act like a partner in our business, not just a help desk.

If someone’s on the fence, I’d tell them this: stop hesitating. The peace of mind you’ll gain is worth every penny. You’re not just hiring an IT Support company — you’re getting a responsive, caring team that treats every request like it matters. Even the CEO answers the phone and helps out directly when needed. That kind of commitment is rare — and incredibly valuable.

Yes, I’d absolutely recommend Impress Computers.

Professional attitude, helpfulness, customer service and knowledge.

Having a one stop shop for all of our IT needs, seems like Impress Computers are actually in our office for any of our issues.

Their knowledge of the staff and their beyond professional attitude, their helpfulness, and their customer service is bar none. In my opinion you can’t compare Impress to another IT company.

I also really appreciate that this is a family owned and run IT company, you’re not just another client, you feel like you’re a family member when you call or email for help.

Proactive IT Support That Feels Like a Long-Term Partnership

The quarterly meetings with Impress Computers — with detailed reports on machines, users, and security — have been a huge benefit. It’s helped us cut costs by identifying inactive users and managing high-risk devices. What really sets them apart is their proactive approach. They’ve given us excellent guidance on server decisions, whether Azure or in-house. Even though we came to them at the end of a major equipment cycle, they treated us like a long-term client from day one. That level of commitment and support is hard to find.

Impress Saves Us Time, Money — and Even Our Data

The biggest relief since hiring Impress is not having to waste my time trying to fix IT Support issues. I just ask them to handle it, and I know it’ll get done. Sure, there’s a cost to having them onboard — but I easily make that back by not spending 5–6 hours a month dealing with tech problems. It’s a far better use of my time and money.

Compared to other firms I’ve worked with, Impress offers a much broader range of services — from IT consulting, Cyber Security, Backups to hardware support — without needing an in-house IT Support department. And when we have a problem, they’re quick to respond.

They’ve saved us from losing important data and have stopped potential cyber intrusions before they became a threat. You really can’t put a price on that.

I’d recommend them to any business owner who values their time and security.

Quick response, service reliability and expertise. They simply fix our problems.

We have been IMPRESSED with the service and reliability of Impress Computers since we moved our IT support contract to them. All of our issues are addressed quickly, and they stay fixed.

In the past we’ve had difficulty in dealing with recurring issues that were never fully fixed, which was very painful. We have found that the team at Impress are quick to get hold of and they simply fix our problems.

Whenever we call it is as if they are working exclusively for J&G.

Total Peace of Mind and Nothing Left Hanging

The biggest benefit of working with Impress is peace of mind — especially when it comes to Cyber Security. I know our systems are protected, and that’s one less thing I have to worry about.

What they do better than anyone else we’ve worked with is consistency. They respond quickly, follow through, and we never have lingering IT Support issues. If something comes up, it gets handled — period.

If you’re on the fence, just know this: Impress gives you reliable IT support, tight Cyber Security, and nothing falls through the cracks.

I’d recommend them without hesitation.

Reliable, Responsive, and Always Ready to Help

The biggest benefit since working with Impress has been their quick response time and consistent, reliable service for IT Support and Cyber Security. Whenever we need help, they’re there — no delays, no runaround.

They’re always available to assist with our needs, and they go beyond just fixing issues. Impress provides thorough reporting and makes thoughtful suggestions to help us stay ahead and aligned with our goals.

We’ve been very happy with their support and would absolutely recommend them.

IT issues have been handled quickly and efficiently.

We have needed offsite backups for a couple of years and asked repeatedly from previous IT company and never handled.  I appreciate Impress found out what we needed and got it set up asap.

They provided a quick response to our concerns.  Whether it is a problem with an internet-based phone issue or getting our server installed to do backups, they have handled issues that were previously ignored by other IT companies.

All our IT issues have been handled quickly and efficiently.  What I feel goes above and beyond are the emails that remind us if a storm is coming how to prepare our office/computers and just checking in to make sure all is well by your office personnel.

They Do What They Say They’ll Do — Every Time

If every provider delivered this level of service, the world would be a wonderful place. It’s such a relief to work with a team of IT professionals who actually do what they say they’ll do. That kind of follow-through builds real trust. I’m looking forward to keeping this business relationship going for a long time.

Quick, Professional Help That Makes a Real Difference

I had an excellent experience working with Jonallyn Villaverde. She reached out promptly and resolved my Adobe issue quickly and efficiently. Her professionalism and quick response made a big difference — I truly appreciate her assistance. Thank you to Jonallyn and the entire Impress team!

Prompt, Helpful, and Truly Impressive

Great people. Great service. Always prompt and helpful. We’ve been consistently impressed by Impress — they live up to the name!

Fast Action When It Mattered Most

Thank you for the quick response in getting our company VPN back up and running. Special thanks to Ryan for jumping on it right away and reaching out personally after the initial report. That kind of speed and follow-through makes a big difference.

Professional, Responsive, and Always Quick to Resolve Issues

Impress Computers resolved my issue within minutes. Roland and his team are consistently professional and responsive — and they’ve delivered that same level of service on multiple occasions. I highly recommend them to anyone looking for fast, reliable IT support.

Exceptional Service That’s Hard to Find These Days

Impress Computers is top notch! Their customer service is exceptional — which is rare to find these days. They always go above and beyond to help with any issues and are incredibly prompt to respond. On top of that, they’re extremely knowledgeable. I truly love working with Impress Computers!

Instant Fixes in a Fast-Paced Environment

We work in a fast-paced office, and I have to say — dealing with Impress Computers has been awesome. Jonathan, in particular, is incredible. His knowledge and ability to instantly fix things is unmatched. He often solves the problem before I even finish explaining it! Huge thanks to him and the whole team for their hard work and support.

We Don’t Know What We’d Do Without Them

We’ve been using Impress for over six years, and Jonathan, Mandy, and the whole team have always handled our IT needs quickly and professionally. From supplying new computers and laptops to managing our cybersecurity and backups, they’ve got us covered. Anytime there’s an issue, they respond fast, remote in, and get us back up and running in no time. We honestly don’t know what we’d do without them. Thanks, guys!

Excellent Service From a Truly Great Team

Impress Computers has a great IT team and company culture behind it. The service is EXCELLENT — fast, reliable, and always professional. Whether it’s a small fix or a big issue, they handle it with care and competence. I’m always impressed with the way they deliver.

Kind, Knowledgeable, and Always Quick to Help

Impress Computers is truly outstanding! Their team responds quickly and delivers expert solutions every time. The technicians are not only incredibly knowledgeable, but also kind and patient — even complex IT issues become easy to handle with their help. Their dedication to customer service is unmatched, and I couldn’t be more pleased. I highly recommend Impress Computers for all your IT needs — they’re simply the best.

Extremely Responsive, Even With Complex Issues

Impress has done a wonderful job helping our company with everything from simple fixes to extremely complex IT challenges. No matter the issue, they’re always extremely responsive and easy to work with. They’ve got a great team behind them. I’d highly recommend their services to anyone looking for reliable, knowledgeable support.

Quick Fixes, Expert Help — and a Team That Truly Cares

Impress Computers are life savers. Every time we run into a computer issue, the wait is minimal — which matters when time is critical. They log in remotely and always fix the problem quickly and painlessly.

I also have to shout out Jona, who was incredibly helpful setting up three different types of printers and scanners on my system. It felt complicated at the time, but they handled it with patience and real expertise. What stood out most? Jona’s willingness to go the extra mile — even offering to fix things while I was out of the office just to avoid disrupting my workday.

Walking in and having everything up and running perfectly is such a great feeling. That level of dedication is rare — and I truly appreciate it.

Fast, Reliable Help When You Need It Most

Impress Computers are life savers. Anytime we hit a computer problem, the wait time is minimal — and that’s critical when time is of the essence. They log in remotely and always resolve the issue — every single time. It’s quick, painless, and handled by brilliant engineers who know exactly what they’re doing. I can’t recommend them enough.

Personal attention, follow-up and consistently good service. We love them!

We love the personal attention that their guys give when they come out and the fact that when they are called, they are willing to help without complaining and making you feel like you are a nuisance to them.

I appreciate that they call back and follow up on projects and they give you times and dates. The patience that their team has with our people who are not tech savvy is awesome.

I would recommend Impress Computers on the service I have received. It has been consistently good service with everyone in the office not just one person. The biggest thing for me has been the customer service and the follow-up. I love our Impress Team!

I wanted to take a few minutes to express my high level of satisfaction with your team.

As you know, we struggled in every way you can imagine moving to our new location. Kurt (which I have the impression was overseeing the move from an IT perspective) did an amazing job coordinating and making it happen. I do believe he went the extra mile and did all he could to help us in every possible way.

I have very high expectations when it comes to customer service as such, I closely pay attention to every vendor/service provider we have.  Impress Computers is the only vendor that I have seen exceeding my expectations. Every tech you have sent to help us whether in person or remotely has been:

• Reliable
• Knowledgeable
• Professional
• Efficient

I am also satisfied with how quickly our IT issues are resolved. I hope this does not change in the future and I hope you take good care of your team.

I’m not surprised to see such a high rating for Impress.

They have been wonderful so far and have taken such a load off of my plate! My thanks to the entire team. They are so responsive and proactive.

Just wanted to share my experience with Impress Computers

They are the best! Ther level of service is unparalleled – Fast, proactive, and thorough. Whenever I encounter any issue, their response is immediate, and they are super quick at resolving it.

#ImpressComputersTheBest

We don’t know what we would do without them!

We have been using Impress for over 5 years and Jonathan, Mandy and everyone have always taken care of our issues timely and professionally.

Providing IT support and supplying new computers and laptops, along with cybersecurity and backups. We don’t know what we would do without them! Thanks Guys!

Their response is quick and solves any issue we have faced.

I work at John Coggin CPA Firm and Impress Computers provide their services. They have exceptional customer service. Their response is quick and solves any issue we have faced. They are very efficient, and I recommend their services.

From my experience, Impress is very attentive and very responsive when my office reaches out to them with their IT issues.

Impress is quick to jump on a call with our team and resolve the issue. The Impress team is very professional and always ready to help! Also, for Easter, they sent us a huge container of M&M’s! It was super thoughtful and definitely unexpected 🙂

They are TOP-NOTCH in my book! Highly recommend them!

Y’all are amazing! I emailed you with the problem and BAM! Y’all were able to fix it without even a phone call. Thank you, Johnathan!

And thank you Impress!

Impress Computers has a staff that is on top of the situation! Any time I create a ticket or call – they ALWAYS take good care of us!

This specific situation included protection changes to our emails – they handled it professionally, yet personably! They are TOP-NOTCH in my book! Highly recommend them!

Very responsive and quick service.

Everybody is friendly and professional. Always knowledgeable.

They listen to what we need and find solutions to our problems.

Impress Computers provide great customer service and are timely on all of my IT needs! I really appreciate that they listen to what we need and find solutions to my problems.

They have the knowledge and determination to get the job done.